Ordering, Shipping & Subscriptions
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For a guide on placing a one-time order, click here. For a guide on placing a subscription order, click here. What's the difference? A one-time order is just a regular order, with a one-time delivery. A subscription order involves receiving the product every 30, 60 or 90 days based on the freque...
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Where do I enter my promo or gift card code?
You can enter your promo code in the box marked Discount code or gift card during checkout. On a computer, this box will appear on your screen's right side after clicking Checkout. On your mobile device or tablet, click on Show order summary at the top of your screen to reveal the Discount code o... -
Can I combine promo codes? Can I combine it with a gift card?
You can only use one promo code at a time. However, you can combine a promo code with a gift card. Just enter the first code in the box marked as “Gift card or discount code” and press enter, then enter the second code in the same box. -
I entered my promo code but it isn’t working. What should I do?
Oh no! If your promo code isn’t working there could be one of a few issues: There is a space before, within, or after the promo code. Make sure to remove any spaces in the promo code box. A capital “i” (I) is being confused with a lowercase L (l). We recommend copying and pasting a promo code in... -
I want a promo code. How do I get one?
No problem! If this is your first order, simply subscribe to our newsletter for a 20% off code that will apply to single orders (not subscriptions). -
Can I pay with Shop Pay? PayPal? Gpay?
Yes, you can! Simply select the Shop Pay, PayPal or GPay option anytime during the checkout process. -
We’ll ship your order within 48 hours of receiving it, Monday to Friday. Once your order has been shipped, delivery takes 2-7 days.
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As soon as we ship your order, we’ll send you a shipping confirmation email with a tracking number so that you can follow your package.
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Yes, shipping is free for orders over $74 (before tax). For orders under this amount, a $9.95 shipping fee applies
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We ship to the United States and Canada, except for the northern territories and remote areas. For shipping to Canada please order from landish.ca Unfortunately, we don’t ship outside of the US and Canada yet. Hopefully soon!
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Yes!
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All Landish products purchased on landish.co can be returned within 30 days of purchase. Landish does not cover shipping charges related to returns. A minimum of 90% of the product's full net weight must be returned for refund eligibility. This return policy does not apply to orders purchased in...
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My order is over $74, why am I being charged a shipping fee?
A $9.95 shipping fee applies to all orders under $74 after discounts and/or promo codes and before taxes. Your order may be over 74$ before your discount is applied and/or after taxes, but this would not make the order eligible for free shipping. -
Not for now! In the meantime, you can use one-time promo code LANDISH20 for 20% off any one-time purchase and get free shipping when you order for $74+. We also offer a 30-day return and money-back guarantee in case you're not satisfied with a product. Some conditions apply.
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How do product subscriptions work? How do I place a subscription order?
Placing a subscription order means you will continue to receive the product every 30, 60, 90, or 120 days based on the frequency you chose, saving 20% every time, without any commitment (you can modify or cancel your subscription at any time). To place a subscription order, follow these steps: ... -
If I place a subscription order, is there a minimum amount of time I have to stay subscribed?
No, there is no minimum commitment and you can modify or cancel your subscription at any time. You can manage your subscription by signing in to your account here. -
How do I edit, swap or cancel my subscription?
Sign in to your account here. You'll be redirected to a page showing your account details. Select My Subscriptions on the top left corner of the page to access your active subscriptions (your inactive subscriptions will also appear in case you ever want to reactivate them). ADD A PRODUCT SUBSCRI... -
Can I cancel my subscription at any time?
You can log in here and follow these steps: 1. If not already done, select My Subscriptions (top-left menu) 2. Select Manage subscriptions 3. Under the product you wish to cancel, select Manage this subscription 4. Scroll down and select Cancel subscription 5. Follow the steps Note that if your... -
Will I be reminded that my subscription order is about to renew?
Yes, you will receive a reminder email from us three days before your order is processed, giving you time to make any changes to your subscription. Once the order has shipped, the sale is final and would have to be returned to be refundable (see our return policy). -
My tracking link says that my package was delivered but I can’t find it. What should I do?
If your tracking page says “Delivered” but you can't find your package, please follow these steps to resolve the issue: Step 1: Let's try to find your package! ✔️ Make sure to check your mailbox and/or parcel locker to see if your Landish package is there. ✔️ Even if your tracking page simply ... -
What are my options if a product is not right for me?
If a product is not working for you, we would first and foremost like to see how we might be able to help you use the product more enjoyably or effectively. Depending on the situation, we may be able to suggest some recipes or alternate serving sizes that may work better for you. However, if you... -
How can I access and update my Landish account?
This article applies to regular (non-subscription) accounts. For changes to subscription accounts see this article. When you're placing a one-time order, an account activation email is automatically sent to you after the transaction is completed so you can select a password and access your order... -
How can I update or cancel an order that was recently placed?
If you have recently placed an order and wish to modify or cancel it, please contact us. Please note that we will do everything we can to make those changes before it is shipped. However, once it is in transit, orders cannot be modified or cancelled. Refer to our Return Policy. -
How do I place a one-time order?
To place a one-time order, please follow these steps: STEP 1: From our shop page, select Add to cart below the product(s) you wish to order (leave one-time purchase selected) and repeat for all products STEP 2: Once finished, go to the top-right corner of our web page and select the shopping ba... -
Where can I buy Landish products? What stores or other physical points of sale carry them?
Good question! Check out our store locator and enter your city to find the point of sale nearest you. Note that not all points of sale carry every Landish product. Calling ahead is a good way to ensure that the product you're looking for is in stock. Nothing in your area? Remember that you can u...